Announcement: Monetization Meetup (May 18, 2009)

 

Peanut Lab’s is sponsoring a Monetization meetup at Google Hqrs on May 18th, 2009. 

WHEN

Monday May 18th 
6:30-9pm
Network for the first 30-45 minutes then have a few speakers speaking for 10-15 minutes each with Q&A time after each speaker.

WHERE

Googleplex (Bldg. 43)

1600 Amphitheatre Parkway
Tunis Conference Room
Mountain View, CA 94043

 

SPEAKERS

The speakers for the evening listed below will discuss best practices around monetization in their respective companies :

• Jonathan from EA
• Michael from Justin.tv
• Ali from Peanut Labs
• Sergio from Norwest Venture Partners
• Shanti from Three Rings
• Lars from Frogster
• Paul from (he’s too cool to be associated with any company… just yet) 

Hope to see you all there.

Zappos CEO – It’s all about Happiness

Tony Hsieh, CEE of Zappos, gave an opening Keynote at Tiecon 2009. It was a refreshing start for a long day at the conference. He attributed that the magic sauce behind the great success of his company are:

1. Company Culture 
2. Customer Service 

He talked about how he tries to have a company culture where every employee is treated as a friend. In fact, the hiring process has a mandatory Cultural Fit interview conducted by the HR which needs to be passed apart from the technical interview conducted by the relevant department. All new hires go though a 5 week training where they are taught about the company’s history and customer service. The customer service representatives are encouraged to have a bonding with their customers and often create a ‘WOW’ factor by helping them and often surprising them with a Free overnight delivery. It’s all about making your employees happy who in turn make your customers happy. I definitely recommend going over his PowerPoint embedded below :