Tony Hsieh, CEE of Zappos, gave an opening Keynote at Tiecon 2009. It was a refreshing start for a long day at the conference. He attributed that the magic sauce behind the great success of his company are:
He talked about how he tries to have a company culture where every employee is treated as a friend. In fact, the hiring process has a mandatory Cultural Fit interview conducted by the HR which needs to be passed apart from the technical interview conducted by the relevant department. All new hires go though a 5 week training where they are taught about the company’s history and customer service. The customer service representatives are encouraged to have a bonding with their customers and often create a ‘WOW’ factor by helping them and often surprising them with a Free overnight delivery. It’s all about making your employees happy who in turn make your customers happy. I definitely recommend going over his PowerPoint embedded below :
I have created this blog ‘SocialApp’ to track the growing innovation around social software. I have a degree in Computer Science and currently working at a successful Silicon Valley Company. I have a background ranging from embedded devices, networking equipment, desktop applications to web services.
I love to read about technology, science, business/finance and general world activities, etc and stay abreast. In the tech sector I am currently interested in playing/developing in technologies related to the Web and Mobile Devices. The topics in this blog will range from social-software development, social applications, web applications, mobile applications, user psychology, innovation etc and my experiences tinkering with them. I often go to local tech based Meetup’s and will also post about them.